FAQs

 

1. How can I contact you?

You can reach us via email at Fun2learnusa@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations to ensure timely delivery. We partner with reliable suppliers to provide quality educational products to our customers.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. How do I initiate a return?

To start a return, please contact us at Fun2learnusa@gmail.com. We will guide you through the return process.

5. What items are non-returnable?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please contact us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

9. Do you offer international shipping?

We do offer shipping to various locations. For specific shipping details, please refer to our shipping policy or contact us directly.

10. How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website to receive updates on new products, promotions, and educational resources for children.